Lead time and shipping varies depending on the product Please note, changes to an address cannot be made after 48 hours of order receipt. Once your order has shipped, we cannot make changes to the order.
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.
We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 5-7 business days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 business days.
Our artwork is custom, made to order. Please allow 6-8 weeks from our vendors for fulfillment and delivery, unless otherwise specified on the product page. Due to the custom nature of our pieces, all artwork sales are final.
Most of our rugs, subject to availability, typically ship between 2-4 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.
Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.
Our design team at Maison Luxe has hand selected these products because we love them, but we understand that you may need to make a return.
Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account. Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
Our customers are responsible for return shipping. Once the rug has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued within 5-7 business days of this review. Refunds are less original shipping costs and 25% restocking fee per rug. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them.
Requirements for returned rugs:
-Item(s) has been delivered within the last 14 days.
-Rug must be unused and in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
-There is a 25% restocking fee on all returned rugs and lighting.
-Any customized size is non-refundable.
Our customers are responsible for shipping. Refunds are made to the original method of payment, less original shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.
Please note, once the fixture has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued once completed within 7-10 business days, less return shipping and a 25% restocking fee (per fixture).
If you receive lighting that is incorrect or damaged, please notify our customer service team within 48 hours at firstname.lastname@example.org to file a claim. Any notifications or claims outside of this window will be denied. We cannot process a claim or issue a return on lighting that has been installed. Returns sent in that arrive with postage due will be returned to sender.
Requirements for lighting returns:
-Item(s) has been delivered within the last 14 days.
-Item(s) are unused/uninstalled
-Item(s) must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid
-Any customized lighting is non-refundable. This includes any changes to overall chain length (lengthening or shortening).
All artwork is final sale. Once an order has been submitted, it cannot be changed or modified in any way. We cannot accept returns on any purchases. All artwork is carefully inspected prior to shipment, but damaged do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of the delivery. Please note, artwork may be impacted by delays in production. Our team will provide notifications on impacted pieces as soon as we receive them.
If a defect is discovered an/or delivery is refused, please contact our Customer Experience team within 48 hours at email@example.com
Furniture orders may be cancelled within 24 hours of submitting the order. All furniture orders are final after this cancellation window. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.
If a defect is discovered and/or delivery is refused, please contact our Customer Experience within 48 hours. Maison Luxe will replace the items or schedule a furniture medic or service technician to repair the issue at no charge to you.
Furniture that is refused due to size will be exchanged for merchandise or store credit only. We cannot cancel orders for in-stock merchandise once it has been transmitted to our vendor and fulfillment centers. Furniture that is refused due to non-damage or defect related feedback will be issued store credit as a refund less the original shipping and handling fee charges, a 25% restocking fee and any return shipping fees.
Furniture Shipping & Delivery Updates:
Most of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. If in stock, most pieces ship within 3-4 weeks of order receipt. Transit typically takes 7-10 business days barring any delays. This timeframe includes hub transfers, sorting and inspections. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.
The local carrier agent representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs). Before your appointment, please make sure the walkway and the area where you'd like the item placed are clear. The delivery agent are not permitted to move existing furniture to make room for the new item. They are also unable to remove unwanted furniture or make any modifications to your home.
We ask that you take the time to review your delivery upon its arrival and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please call our Customer Experience team at (310) 372-5552 or email us at firstname.lastname@example.org
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include your delivery documents.
If you refuse your furniture, artwork, lighting, rug and mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible.
Furniture that is refused due to non-damage or defect related feedback will be issued store credit as a refund less the original handling fee charges and a 25% restocking fee.
We accept returns for decor pieces within 14 days of delivery with proof of purchase. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
Please note that final sale and clearance items are not returnable or exchangeable except for manufacturing defects.